Privacy policy
Effective Date: Feb 28, 2026
Ritchie MFG (“we”, “us”, or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit https://www.ritchiemfg.com/ (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
By accessing or using the Website, you agree to this Policy.
1. INFORMATION WE COLLECT
We collect two types of information from users of our Website:
A. Information You Provide Directly
When you make a purchase or attempt to make a purchase through the Website, we collect specific information required to fulfill your order, including:
Name
Billing address
Shipping address
Email address
Phone number
Payment confirmation details (Note: We do not store or view your full credit card numbers; these are processed directly by Stripe).
B. Information Collected Automatically
When you visit the Website, we and our third-party partners (such as Google Analytics and Big Cartel) automatically collect certain information about your device, including:
IP address
Web browser type
Time zone
Cookies and usage data (pages visited, time spent on the site).
2. HOW WE USE YOUR INFORMATION
We use the information we collect solely for the following purposes:
Order Fulfillment: To process your payment, generate shipping labels via Rollo, and arrange for shipment via USPS or UPS.
Communication: To provide you with invoices, order confirmations, and shipping updates. We may use your email to respond to inquiries or resolve issues with your order.
No Direct Marketing: We do not use your email address to send newsletters or marketing offers. Any marketing communications you see are either posts on our social media channels or generated by third-party platforms you interact with independently.
Screening: To screen our orders for potential risk or fraud.
Site Optimization: Using Google Analytics to understand how customers browse our site so we can improve the user experience.
3. THIRD-PARTY SERVICES & DATA STORAGE
Ritchie MFG does not maintain its own servers for data storage. We rely on trusted third-party service providers to power our shop. Your data is shared with these third parties only to the extent necessary to perform their services:
Big Cartel: Our online store is hosted on Big Cartel. They provide the online e-commerce platform that allows us to sell our products to you.
Stripe: We use Stripe to process payments securely. Your payment data is encrypted and handled by Stripe according to their own privacy policy.
Rollo: We share your name and shipping address with Rollo to generate shipping labels.
Shipping Carriers (UPS / USPS): We share your name and address with these carriers to deliver your package.
Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
We do not sell your personal data to any third parties.
4. DATA RETENTION
We retain your Order Information for our records to comply with tax and legal obligations unless and until you ask us to delete this information. As we do not host our own servers, this data is primarily retained within the secure systems of Big Cartel and Stripe.
5. COOKIES
Our Website uses cookies to enhance your browsing experience and for analytics. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Website.
6. CHILDREN’S PRIVACY
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete it.
7. CALIFORNIA RESIDENTS (CCPA)
If you are a resident of California, you have the right to access the personal information we hold about you (also known as the "Right to Know") and to ask that your personal information be deleted (also known as the "Right to Delete").
Right to Opt-Out of Sale: We do not sell your personal information; therefore, there is no need to opt-out of the sale of data.
To exercise your rights to access or delete your data, please contact us at the email below.
8. CHANGES TO THIS POLICY
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to exercise your rights regarding your personal data, please contact us at: https://www.ritchiemfg.com/contact